Terms of Service

1. Agreement

By creating an account or using the Anytime Help website, mobile application or admin dashboard, you agree to these terms. If you are accepting them on behalf of a society, campus or organisation, you confirm you are authorised to do so.

2. Your account

• You are responsible for the accuracy of the details on your account, including your unit or address.
• You are responsible for keeping your login credentials confidential.
• Staff and admin accounts are created and managed by your facility administrator.
• Tell us promptly if you believe an account has been accessed without authorisation.

3. Acceptable use

You agree not to:

• Raise complaints that are false, abusive, or intended to harass a resident or staff member.
• Upload photographs of people without their consent, or any unlawful or offensive content.
• Use another person's account, or create accounts for people who have not asked for one.
• Attempt to access complaints, departments or facilities your role does not give you access to.
• Interfere with, overload or attempt to reverse engineer the service.

4. Complaints and resolution

Anytime Help is a system for recording, routing and tracking maintenance complaints. It does not itself perform maintenance work. The work, its timing and its quality are the responsibility of your facility and the staff it employs or contracts. Status values such as "Done" reflect what a staff member has recorded in the system, not an independent verification by us.

5. Your content

You keep ownership of the complaint text and photographs you submit. You grant us the licence needed to store, display and transmit that content to the other users in your facility who are entitled to see it, for the purpose of operating the service.

6. Availability

We work to keep the service available and reliable, but we do not guarantee uninterrupted access. Maintenance, updates and factors outside our control may cause downtime. In an emergency, contact your facility directly rather than relying on the app.

7. Suspension and termination

We may suspend or terminate access where these terms are breached, where an account is being used abusively, or where required by law. You can stop using the service and request deletion of your account at any time.

8. Liability

To the extent permitted by law, we are not liable for indirect or consequential loss, for damage arising from maintenance work carried out or not carried out by your facility, or for loss arising from your use of, or inability to use, the service.

9. Changes to these terms

We may update these terms as the product changes. The revised terms take effect when published on this page, and we will revise the "last updated" date accordingly.

10. Contact

Questions about these terms can be sent to support@anytimehelp.com.