Privacy Policy

1. Who we are

Anytime Help ("we", "us") provides a complaint and issue management platform for residential societies, campuses and organisational facilities, available through this website, our mobile application and an admin web dashboard. This policy explains what personal information we collect, why we collect it, and what control you have over it.

2. Information we collect

• Account information — your name, email address, phone number and the residential address or unit you register, provided when you create an account.
• Authentication data — accounts are authenticated through Firebase Authentication, which issues a unique user identifier we store against your profile.
• Complaint content — the title, description, category, location, priority and photographs you attach when raising or resolving a complaint.
• Role and department — whether your account is a resident, staff or admin account, and for staff which department you belong to.
• Enquiry information — the details you submit through the contact form on this website, used solely to respond to your enquiry.

3. How we use information

• To create and secure your account and confirm which facility you belong to.
• To route each complaint to the department responsible for that category of work.
• To show the status of a complaint to the resident who raised it and the staff assigned to it.
• To deliver announcements published by your facility administrator.
• To respond to support requests and enquiries you send us.
• To diagnose faults and improve the reliability of the service.

4. Photographs you upload

Photographs attached to a complaint — both the "Before" image supplied by the resident and the "After" image supplied by staff — are stored against that complaint and are visible to the resident who raised it, the staff assigned to it and your facility's administrators. Please do not photograph people, documents or anything else you would not want those parties to see.

5. Who can see your complaints

Your data is scoped to your facility. Residents see their own complaints. Staff see only the complaints routed to their department. Administrators of your facility can see all complaints, accounts and departments within it. No other facility can see your data.

6. Sharing and service providers

We do not sell personal information. We share it only with the service providers needed to run the platform — authentication, hosting and database infrastructure — and only to the extent they need it to provide that service. We may also disclose information where we are legally required to.

7. Retention

Complaint records and their photographs are retained for as long as your facility keeps its account with us, because the history of a repair is part of the facility's maintenance record. Account information is deleted on request, subject to any records we are legally required to keep.

8. Security

Access is controlled by role: residents, staff and admins each see only what their role permits. Accounts are authenticated through Firebase Authentication. We do not publish security or compliance certifications we have not been independently audited for — if you have specific security requirements, contact us and we will answer them directly.

9. Your rights

You can ask us to access, correct or delete the personal information we hold about you, and to provide a copy of it. Write to support@anytimehelp.com and we will respond. Where your facility administrator controls the account, we may need to route the request through them.

10. Children

The service is intended for adults responsible for a residence or a facility. We do not knowingly collect personal information from children.

11. Changes to this policy

We will update this page when our practices change and revise the "last updated" date at the top. Material changes will be communicated in the app.

12. Contact

Questions about this policy can be sent to support@anytimehelp.com.