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Account & data deletion

How to delete your Anytime Help account and its associated data.

Method 1 — instant

In-app deletion

  1. Open the Anytime Help app.
  2. Log in to your account.
  3. Go to the Profile tab (bottom navigation).
  4. Select Delete My Account.
  5. Review the consequences, check the confirmation box, type DELETE, and tap Permanently Delete My Account.
Method 2

Web / email request

If you are unable to access the app, or wish to request deletion externally.

  • Send an email to support@anytimehelp.in with the subject line “Account Deletion Request”.
  • Include the email address or phone number your account is registered with.
  • Our team will verify and permanently purge your account, profile credentials, and associated data from our servers within 48 to 72 hours, and send a confirmation email.

Types of data deleted

  • Account profile — name, email address, phone number, registered unit or address, and password credentials
  • Authentication identifier, access tokens and session records
  • Complaints you raised, with their descriptions and attached photographs
  • Your role, department assignment and announcement read history

Data retention policy

No personal data is retained after deletion. Where a complaint forms part of your facility's maintenance record, the repair record itself is kept by the facility with your personal details removed, so it can no longer be linked back to you. Transactional or audit logs required by law are retained only as strictly mandated by statutory regulations.

Questions about your data? See our Privacy Policy or write to support@anytimehelp.in.